For all of its tremendous potential, there’s one thing that will make or break the SaaS model both for vendors and users: Web Performance. No longer is technology contained within the walls of the enterprise, running on its own proven network, controlled closely by its own IT department. Now, the nerve center of the enterprise, the productivity of workers, the integrity of information assets is controlled by an outside entity, flows through the various pipes from a remote data center over the Internet into the enterprise’s network and ultimately, into a browser. And that presents challenges both for performance and user experience.
The problem with the browser being the front-end for SaaS applications is that users have very clear expectations of a browser experience, based on their use of the Web. Users go to a site and expect it to load fast — in two seconds or less. They don’t like to wait, and won’t. Google says that for every additional 500ms of delay, the site loses 20 percent of its traffic. With fast broadband and wireless connections everywhere, users expect blazing speed when they fire up their browser.
Read More http://keynote.com/benchmark/SaaS/article_industry_focus_cloudy_applications.shtml
The problem with the browser being the front-end for SaaS applications is that users have very clear expectations of a browser experience, based on their use of the Web. Users go to a site and expect it to load fast — in two seconds or less. They don’t like to wait, and won’t. Google says that for every additional 500ms of delay, the site loses 20 percent of its traffic. With fast broadband and wireless connections everywhere, users expect blazing speed when they fire up their browser.
Read More http://keynote.com/benchmark/SaaS/article_industry_focus_cloudy_applications.shtml
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