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Tuesday, June 14, 2011

Root Cause Analysis with Mobile Monitoring Solutions

The quality of the subscribers’ mobile experience can be ensured by monitoring, benchmarking performance and availability of services. Now, this needs to get down to every step of a transaction.

Mobile monitoring solutions provide real-time information for transactions involving root cause analysis, competitor benchmarking and alerts in case of service downtimes.

Let’s get into a few details regarding ‘Root cause analysis’.  In case you there is a service downtime or a degrading performance issue how do you determine the cause for the problem?   It could be the handset, the carrier network or your content portal.

Mobile monitoring solutions can quickly take you through an intuitive portal if the problem is resulting from a specific transaction; or if your service in every location is down; if the problem is local to one city. You can also drill down further into the components that make up that transaction to find out what exactly caused the issue.

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